Post #39228

Barista

CC's Coffee House
Job Description
DEPARTMENT:
Restaurant Team Members
STATUS:
Part Time
SHIFT:
First / Day Second / Afternoon Third / Night
REQ #:
2302701

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DATE POSTED:
July 10, 2018
LOCATION:  
2200 Range Ave, CCs Coffee Denham Springs
Denham Springs, LA, 70726, US
JOB CATEGORY:
Crew

Follows the values, mission and culture of CC’s by ensuring CC's Coffee House products, service and cleanliness standards are met and surpassed by performing the following duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Greets guests in a friendly, pleasant, sincere and enthusiastic manner upon guest entering the building and follows THANKS steps on a regular basis.  Regularly look for ways and performs actions to WOW guests.
  • Communicates well and displays a positive attitude with both co-workers and guests.
  • Provides guests with product and service information after identifying guest needs.  Educates and informs guests about the differences in coffee varieties, beverages, pastries and merchandise.  Recommends, suggests or upsells products. Demonstrates home brewing methods and equipment.
  • Performs table touching activities.
  • Utilizing electric brewing equipment and other manual kitchen equipment (knife, bagel cutter, etc.), prepares and/or serves a variety of guest orders such as espresso drinks, brewed coffee, pastries, etc., utilizing proper food safety procedures and following recipes and operational standards.
  • Resolves guest complaints, with assistance from Shift Leader, Assistant Manager or General Manager if needed.
  • Maintains store appearance and organizational and cleanliness standards by cleaning furniture, espresso machine and other equipment, bar, floors, restrooms, store room and building exterior according to established procedures and governmental/agency requirements. Disposes of garbage as needed.
  • Utilizing electronic touch-screen register system and peripheral equipment, such as electronic credit card and check verification equipment, completes guest transactions by entering and totaling purchase items in the register system, receiving funds from guests, and providing change to guests when necessary.  Counts register till before and after shift.  Follows correct cash handling procedures at all times.
  • Executes Local Store Marketing initiatives and current Marketing promotions.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Receives, unpacks, inventories and stocks product shipments such as coffee, pastries, brewing equipment and merchandise.  Rotates products (including perishable products) according to established procedures to ensure freshness standards are maintained.  Changes displays and merchandise appropriately and cleans/dusts displays regularly.
  • Maintains all equipment and practices preventative maintenance by following checklists.
  • Relays guest suggestions to manager and offers suggestions to management regarding operational improvements.
  • Performs other store operational tasks as assigned by manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Up to one month related experience or training preferred.

 AVAILABILITY
Must be available to work during the shifts that the open position requires.

 LANGUAGE SKILLS
Ability to read and comprehend simple instructions (such as recipes), short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, and other team members of the organization.

 Ability to receive detailed information through oral communication. Expressing or exchanging ideas/instructions by means of the spoken word is essential to this position, as is imparting oral information to the public or to co-workers accurately, loudly and quickly.

 MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 REASONING ABILITY
Ability to apply basic understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. Ability to concentrate for moderate periods of time in order to receive instruction and process guest requests.

 PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the team member is regularly required to stand; use hands or fingers to handle or feel objects, tools or controls; walk, climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms and talk and/or hear.

The team member must occasionally lift and/or move up to 40 pounds.

Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to extreme heat. While performing the duties of this job, the team member is occasionally exposed to moving mechanical parts and risk of electrical shock. The team member may be exposed to the elements including rain and wind. The noise level in the work environment can be moderately loud.

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