Post #39228

Event Coordinator

Airborne Extreme
Job Description
Summary of Position:
Provide friendly, responsive service to create an exceptional entertainment experience for our customers. An Event Coordinator’s attitude greatly affects how Airborne Extreme Trampoline Park as a whole is perceived. As Event Coordinator you will oversee the function of all birthday parties & group events. You have seven main functions, servicing birthday parties and group events, verifying waivers, checking groups & parties in and out, preparing jumpers, upselling café items and party add-ons, and adhering to a strict timing schedule.
 
DUTIES AND RESPONSIBILITIES:
§  Resolve customer complaints
§  Page for management assistance when needed/ necessary
§  Act as communicator between floor staff and management
§  Complete Incident Reports for Birthday Party Area when needed / necessary
§  Assist in training new party hosts
§  Receive prepared break schedule from Assistant Manager
§  Break party hosts when needed / necessary
§  Receive & Review party schedule, host schedule and all customer comment cards
§  Report any staffing shortages to management immediately & assist in filling if possible
§  Support all birthday party hosts; offering party advice, set up & clean up assistance, running food & beverages to and from café & any other functions needed
§  Report any product shortages to management
§  Report / Log any customer complaints & feedback in appropriate place
§  Ensure that all parties & group events have paid in full & completed their Customer Comment card before leaving the facility
§  Coordinate with court monitors to set up private dodgeball games.
§  Coordinate with Court Supervisor & Management for Joey appearances
§  Report problems with cash registers, customers or facility to head cashier or manager on
duty.
§  Responsible for accurate cash and till management for their drawer.
§  Remains diligent and focused during all monetary or credit card transactions so that his or her register is accurate at the end of each shift.
§  Receive payment by cash, credit cards, vouchers, or gift cards.
 
 
 
QUALIFICATIONS:
 
§ Willingness to be a Team Player and Hard Worker.
§ Prior experience as a waitress or party host is preferred but not necessary.
§ Must be able to communicate clearly with managers but especially with customers. § Be able to reach, bend, stoop and frequently lift up to 25 pounds.
§ Be able to work in a standing position for long periods of time (up to 10 hours).
Contact Information