Livingston Parish Chamber of Commerce

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Teller - Full time

Whitney Bank /Walker
Job Description

Essential Duties And Responsibilities

 
JOB FUNCTION / SUMMARY:
Builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items
  • Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch
  • Assist in the branch Risk Management Review process to include, but not limited to, monitoring bait money and insuring dual control procedures are followed
  • Assist in managing operational loss within a branch to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing
  • Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role
  • Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification
  • Adheres to professionalism standards to include demeanor, dress, and station orderliness
  • Demonstrates quality customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service
  • May function in a mentor capacity offering guidance, instruction, and coaching to fellow Tellers enforcing policy and procedure
  • Images proof work through branch capture machine to include reviewing work and making corrections
  • Performs research for customers as issues arise
  • Other duties and special projects as assigned by Senior Management
  • Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Minimum Required Education, Experience, Licenses And Certifications
 
  • High School Diploma or general education degree (GED)
  • Minimum of 6 months cash handling and customer service experience required
  • Previous sales and referral experience strongly preferred
  • Successful completion of pre-employment on line Teller Assessment
  • Upon hire, successful completion of Teller training including an exam is required for continued employment in this position.


ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

  • Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions.  If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
 

Primary Location

: Walker, LA

Work Locations

: 
29500 South Walker Rd 
 Walker 70785

Job Category

: Branch Banking

Organization

: Hancock Whitney Bank - Corporate Operations - Banking Operations

Shift

: First Shift

Job Type

: Experienced

Job Level

: Individual Contributor

Travel

: Yes, 10 % of the Time

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Contact Information